Complaints Management Policy

Complaints Management Policy

BNP Paribas maintains a customer complaint handling procedure to deal with any Client complaints efficiently, transparently, and in a harmonized manner, in accordance with the applicable regulations.

BNP Paribas customers may make a complaint via their regular Relationship Manager, or by contacting the firm by phone at (263) 688-9719, electronically by emailing cibamericascustomercomplaints@us.bnpparibas.com, or by mail at 525 Washington Boulevard, Jersey City, NJ 07310.

BNP Paribas will acknowledge your complaint within 5 business days and make every effort to resolve it within 8 weeks.

Investment products and services are offered through BNP Paribas Securities Corporation, a wholly owned subsidiary of BNP Paribas, S.A., registered broker-dealer and futures commission merchant, and member of FINRA, SIPC, and NFA. Custody and certain other services are provided by the New York branch of BNP Paribas, S.A. Deposits are not FDIC insured.